Before work begins
Before the project formally starts, you may change the case-study level. The 50% start payment is recalculated using the new total; amounts already paid count towards it, with any shortfall paid where needed.
After work begins / established case-study permissions
Once collaboration, payment and service have taken place at the ≈ US$130RM500 public or ≈ US$230RM900 anonymous price, permission is part of that price agreement. Especially once a case has been made, published or used, paying the difference does not automatically remove published cases, cancel existing permission, make public cases anonymous or make anonymous cases confidential, unless both parties later agree expressly in writing.≈ US$130 · RM500≈ US$230 · RM900
A client who originally paid for higher privacy and agrees to publication after completion cannot claim a retrospective refund. For example, paying ≈ US$370RM1,500 for confidentiality and later agreeing to publication does not create a right to a ≈ US$250RM1,000 refund. Completed engagements are not repriced.≈ US$370 · RM1,500≈ US$250 · RM1,000